Privacy Policy

1. Information We Collect

1.1 Business Information

When you register as a customer or partner, we collect:

• Company name and business registration details
• GST number and PAN details
• Business address and contact information
• Authorized representative details
• Bank account information (for partners)

1.2 Transaction Information

We collect information related to your use of our platform:

• Quote requests and order details
• Payment information (processed securely via Razorpay)
• Delivery addresses and preferences
• Communication history with our team and support

1.3 Technical Information

We automatically collect certain technical data:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on platform
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Process orders, generate quotes, and facilitate transactions
• Communication: Send order updates, delivery notifications, and support responses
• Platform Improvement: Analyze usage patterns to enhance user experience
• Fraud Prevention: Detect and prevent fraudulent activities
• Legal Compliance: Meet regulatory requirements including GST and tax obligations
• Marketing: Send promotional offers (with your consent, opt-out available)

3. Information Sharing

We share your information only in these circumstances:

• With Partners: Order details necessary for fulfillment
• Payment Processors: Razorpay for secure payment processing
• Service Providers: 2Factor for SMS/OTP, Supabase for data storage
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• PCI-DSS compliance for payment processing
• Regular backups and disaster recovery procedures

5. Your Rights

Under Indian data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with relevant authorities

To exercise these rights, contact us at privacy@scaleeazy.com

6. Data Retention

• Active Accounts: Duration of your account plus 7 years (for tax compliance)
• Transaction Records: 7 years as per Indian accounting standards
• Marketing Data: Until you opt-out or 2 years of inactivity
• Technical Logs: 90 days for security and troubleshooting

7. Cookies and Tracking

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Understand usage patterns and improve services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but some features may not work properly if disabled.

8. Children's Privacy

ScaleEazy is a B2B platform intended for business use only. We do not knowingly collect information from individuals under 18 years of age. If you believe we have collected such information, please contact us immediately.

9. International Transfers

Your data is primarily stored in India. If we transfer data internationally, we ensure adequate safeguards are in place through standard contractual clauses or other approved mechanisms.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.