Support Center
Our team is here to support you every step of the way.
Get Help
Questions about pricing, plans, or enterprise solutions
sales@scaleeazy.comGet personalized quotes for your specific requirements
quotes@scaleeazy.comTechnical issues, account help, or general questions
help@scaleeazy.comOrder tracking, delivery updates, and customer service
support@scaleeazy.comCommon Questions
Find quick answers to common questions. Can't find what you're looking for? Contact our support team.
Click 'Register' in the top navigation, fill in your business details, and verify your email. You'll be able to browse products and request quotes immediately.
Minimum order quantities vary by product. Most products have MOQs starting from 100kg. Check individual product pages for specific requirements.
We accept bank transfers, credit cards (via Razorpay), and for verified customers, we offer net-30 payment terms.
Delivery times vary by location and product. Typically 5-14 days within India. You'll see estimated delivery times when requesting a quote.
Yes! Once your order ships, you'll receive tracking information via email and can monitor status in your customer dashboard.
We have a 100% quality guarantee. Report any issues within 48 hours of delivery, and we'll arrange replacement or full refund.
Our smart pricing engine considers multiple factors: order volume, delivery location, product availability, and market conditions to give you the best possible price.
For large orders (>5000kg) or regular customers, we offer custom pricing. Contact sales@scaleeazy.com for enterprise pricing.
All prices are exclusive of GST. GST will be added at checkout based on your business location and GST registration status.
We currently onboard partners through a rigorous due diligence process and direct outreach by our team. We carefully vet and select partners who meet our quality standards and can reliably serve our customers' needs.
Partners must have ISO 9001 certification, minimum 3 years in business, and ability to fulfill orders within 7-14 days.
Partners receive payment within 7 days of successful delivery confirmation. We support bank transfers and UPI for Indian partners.
Our support team is ready to help. Reach out through any of our channels above.